🌸 FuwaFuwa Kingdom Return & Refund Policy 🌸

At FuwaFuwa Kingdom, we want every order to arrive as magical as expected!
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in an unworn or unused condition and in its original packaging (including tags, labels, protective wrapping or factory seal, if applicable). You’ll also need your receipt or proof of purchase.

To start a return, simply send us a little message at contact@fuwafuwakingdom.com.

When we receive your items, our team will carefully inspect them and we’ll email you as soon as a decision has been made. Once approved, we’ll contact you with further details.

Please note that customers are responsible for all return shipping costs, including any taxes accrued. (E.g. international shippings).

Items sent back to us without a return request in place will not be accepted and may not qualify for a refund.

If you have any questions, our inbox is always open at contact@fuwafuwakingdom.com.

We reserve the right to refuse an exchange or refund if items are not returned in their original, re-saleable condition or if they arrive back to us damaged.

 

🌸Damages and Other Issues

Please check your order as soon as it arrives in your kingdom.
If something looks defective, damaged, or if you received the wrong item, please contact us right away so we can look into it and make things right.

✨ Packaging Notice

Damage to the box when the box is not an integral part of the product do not count as product damage.
As long as the product itself is in perfect, unused condition, it is considered delivered as described.
For this reason, returns or refunds cannot be offered for cosmetic packaging issues.

✨When is the box not considered part of the product?

For all trading cards, the box or packing is not considered an integral part of the product.

 

🌸 Exceptions / Non-Returnable Items

Some treasures in our kingdom are extra special!

Because single cards are already opened collectibles, and their condition can change once handled, they are non-returnable.

Unfortunately, sale items and gift cards cannot be returned.

 

🌸 Cancellations / Order Amendments

Lost / Misrouted orders:

We at Fuwa Fuwa Kingdom cannot be held responsible for any supplementary costs incurred by a customer caused by delayed/lost or mis-routed orders. We also take no responsibility for lost orders that are a result of an incorrect delivery address. Please ensure your shipping address is correct before placing an order and if you wish to change any mistakes you can contact our customer support before your order is dispatched.

Any orders that are returned to us due to an incorrect address will be subject to a secondary postage fee before we dispatch the order back to you at the correct address.

Pre-Orders:

Please be aware that when ordering items that are in-stock along with items for pre order, the order will be shipped together once all items are instock. If you would like the in-stock items shipped sooner please make a separate order for those items.

Cancellation Fees:

2.5% cancellation fee if you wish to cancel an unfulfilled order.

This cancellation fee is a fair and accurate representation of our losses incurred by non-recoverable transaction fees charged by card providers when customer place an order.

 

🌸 Exchanges

If you’d like something else instead, the quickest way is to return the item you have.
Once your return is accepted, you can make a new purchase for the item you want.

 

🌸 European Union 14-Day Cooling Off Period

If your goodies are being shipped into the EU, you have the right to cancel or return your order within 14 days for any reason — no explanation needed.

As our standard policy, customers are responsible for shipping costs (including all accrued international taxes) and your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required. 

 

🌸 Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved.
If approved, your original payment method will be refunded automatically within 10 business days.

Please remember that banks and credit card companies may take additional time to process the refund on their end.

If more than 15 business days have passed since your return was approved, please reach out to us at contact@fuwafuwakingdom.com.